Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Trusted by teams at
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Access Memberships User pages to edit and style the pages that members will see.
Memberships is currently in a private beta and available to a limited set of customers. Sign up to be the first to find out when the private beta is more broadly available.
When you click the Pages icon in the Webflow Designer, you’ll see 5 types of pages. These are Static pages, Utility pages (like the 404 error page and the Password page), CMS Collection pages, and Ecommerce pages. Once you’ve added Memberships to your site, you’ll see the User pages section.
In this lesson, we’ll cover:
To access User pages, first ensure that you have Memberships enabled on your site. Then, click on the Pages icon to open the Pages panel. User pages will show up under the User pages section.
The Log in page is a form that allows users to log into their existing account or sign up for a new account if they don’t already have one.
The Log in form contains a heading, email field, password field, "Log in" button, "Don't have an account?" span, and a sign up link. You can edit the text or styling for any of the elements in the Log in form.
There are 2 states for the Log in form block: normal and error.
You can edit the log in form in either state to change how each state appears to site visitors. To access these states:
The normal state occurs when the form is submitted successfully. After successful submission, the user is taken to the page specified in the redirect fallback dropdown.
To change the redirect fallback page:
The error state occurs when the form is not successfully submitted. An error state div block will appear beneath the log in form block with an error message inside. You can change the error state div block’s default styling, and you can edit the default error message text.
There are 2 error messages that can appear on the log in page: general error and wrong email or password.
To edit the default text in either error message:
The Sign up page is a form that allows users to sign up for a new account, if they don’t already have one, or log in to their existing account.
The Sign up form contains a heading, email field, name field, password field, an “accept privacy policy and terms of service” checkbox, an “accept communications” checkbox, a sign up button, an “Already have an account?” link, and a log in link. You can edit the text or styling for any of the elements in the sign up form.
To remove these fields:
You can also restore these fields to the form:
If you added a custom field in User account settings, you can also add that to your Sign up form. Custom fields allow you to collect additional information from the user that is not already collected from common fields.
To add a custom field:
If you added a minimum character count or maximum character count to your custom field (via User account settings), you might want to create a note on your sign up form about those limits so users know what to expect and submit valid information.
The sign up form block has 2 statuses: default and verification.
To access these statuses:
The default status shows the sign up form, which allows site visitors to create an account.
There are 3 possible states for the default status: normal, success, and error.
The normal state appears when a site visitor first opens the sign up page. This state shows the empty form. You can edit the text or styling for any of the elements in the sign up form.
Keep in mind that you cannot remove the user email field, user password field, or sign up button from the sign up form. You can remove the name field, “accept privacy policy and terms of service” checkbox, and “accept communications” checkbox, but you must remove these from the Settings panel.
The success state appears after a site visitor’s email has been verified and their account is successfully created. It shows an image, a heading (e.g., “Account activated”), a paragraph, and a call-to-action button prompting the site visitor to go to the login page. You can edit all of the elements on this page.
If there’s an issue submitting the sign up form, an error state div block appears on the sign up page beneath the sign up form. You can change the error state div block’s default styling.
There are 6 error messages that can appear on the sign up form page: general error, email not allowed, invalid email, email already exists, must use invite email, and invalid password.
To edit the text on these sign up error messages:
The verification status shows a message that appears after the form is submitted, directing the user to check their email for a verification link to verify their account.
The verification status has 2 possible states: normal and error.
The normal state has an image, heading, and paragraph directing the user to check their email for a verification link. Any of these elements can be edited.
The error state appears if there is an error with account verification. It will show up as a div block and message on the verification page beneath the original verification message. The div block has default styling, which can be changed at any time.
There are 2 error messages that can appear on the verification status page: verification failed and verification expired.
To edit the text on these verification error messages:
The Reset password page is a form that allows users to reset their password if they are unable to log in to their account.
The Reset password form contains a heading, user email field, and a “Reset password” button. All elements in the form can be styled.
The reset password form block has 3 states: normal, success, and error. To access these states:
The normal state appears when the user first visits the reset password page. It allows the site visitor to submit their email address to reset their password.
The success state appears when the user submits a valid email address in the reset password form. It contains an image, heading, and paragraph text which tells the user that an email was sent to that email address if there was an account associated with it. Any element in the success state can be edited or styled.
The error state appears when a site visitor submits an invalid email address. It shows a div block underneath the original reset password form with an error message inside.
To edit the text on the error message:
The Update password page allows users to update their password. Users can access this page by clicking the “Reset password” button in the Reset password email they receive after submitting the reset password form.
The Update password form contains a heading, explanation paragraph, new password field, and an “Update password” button. All elements in the form can be styled.
The update password form block has 3 states: normal, success, and error.
To access these states:
The normal state appears when the user first visits the update password page. It will allow the user to submit a new, updated password which needs to be at least 8 characters long.
The success state appears when a user submits a new, valid password. It contains an image, “Password updated” heading, paragraph text telling the user that their password was updated successfully, and a call-to-action button to take them to the homepage. When the user clicks the link to go to the homepage, they’ll be automatically logged in. Any element in the success state can be edited or styled.
The error state appears when a user submits an invalid password or there is a general error submitting the form. It shows a div block underneath the original update password form with an error message inside. The div block and error message can be edited or styled.
There are 3 error messages that can appear on the update password page: general error, weak password, and repeat password used.
You can edit default error message text at any time:
The Access denied page lets users know they have attempted to access a page that they do not have access to at that time. Users can only access that page if both of the following requirements are met:
The form header contains a “lock” image and an “Access denied” heading. The paragraph underneath the form header explains that a site membership is required to view the requested page and contains 2 links, which point to the Sign up and Log in pages. You can style every element on the access denied page.
The User account page is where users (verified or unverified) can see their account information, such as their email, name, or consent to receive marketing emails. This page will show up pre-filled with the user’s data that they provided upon signing up for an account on your site. Additionally, if you have added any custom fields to your sign up form on the sign up page, you can add those fields here. A Reset password page link is also provided to the user if they need to reset their password.
The page consists of a heading (“My Account”) and a User account form, which contains a user email field and a name text field. Beneath the form fields, there’s a “Password settings” heading with a “Reset password” link below, a “consent to receive marketing emails” checkbox, a “Save changes” button, and a “Cancel” button. You can also add any custom fields that you have added to the sign up form on the Sign up page, or custom fields that you want visible only on the User account page. If the custom field is added to the sign up form on the sign up page, it will auto-populate with the answer(s) that users provided in the custom fields upon signing up for an account on your site. Additionally, if you have Ecommerce enabled on your site, you can add a Subscription element to the User account page so that users can manage their site subscriptions.
You can style all the elements in the form and on the User account page.
To add a common field:
To add a custom field:
To remove a field:
The User account form block has 3 states: normal, success, and error.
The normal state appears when a user first visits the User account page. It allows the user to see their personal information in the form, check or uncheck the “consent to receive marketing emails” checkbox, and save any changes they make.
The success state appears after the form is submitted and the user’s account is updated successfully. A paragraph will appear under the User account form, which says: “Your account was updated successfully.” This message can be edited or styled.
The error state appears when the form does not submit successfully. It shows a div block underneath the User account form with a general error message inside, which says: “There was an error updating your account. Please try again, or contact us if you continue to have problems.”
To edit the error message:
The prebuilt Subscriptions element can be added to the User account page so users can manage their site subscriptions directly from their User account.
To add a Subscriptions element:
The Subscriptions element contains placeholder images and subscription details, such as the subscription name and price, purchase date, and next billing date (or upcoming cancellation date). It also contains a “Cancel” button, which allows users to cancel subscriptions directly from the User account page.
Important: Users must create and verify their account before they can purchase a membership product.
By default, checkboxes appear on the Sign up page and the User account page. The sign up page comes with 2 checkboxes: the “accept privacy policy and terms of service” checkbox, and the “accept communications” checkbox. The user account page comes with 1 checkbox to consent to receive marketing emails.
You can style and customize any of these checkboxes.
In Checkbox settings, you can change the name of the checkbox. You can also switch the checkbox style between default and custom. Custom allows you to style the checkbox using the Style panel.
To make a checkbox required for form submission on either the Sign up page or User account page:
You can also uncheck the “required” checkbox if you don’t want a checkbox to be required for form submission.
To make a checkbox checked by default when either the Sign up page or User account page loads:
You can also uncheck the Start checked checkbox if you don’t want a checkbox to be checked by default when the page loads.
By default, text fields are included on all user pages except the Access denied page.
You can add placeholder text to any text field (e.g., regular, password, and custom fields). Placeholder text shows up as lighter text in the body of the text field and is usually used to add context to the purpose of the field (along with the field label itself). This placeholder text disappears once a site visitor starts typing in the field.
To add placeholder text:
Important: You should never use placeholder text as a replacement for a field label, or to provide crucial information or help text for its related input field (e.g., “Password must be between 8-20 characters”), because placeholder text won’t be translated for site visitors using translation tools and isn’t available to assistive technology like screen readers. Additionally, because placeholder text disappears when site visitors start typing in the field, using placeholder text in place of a label makes it difficult for site visitors to remember what information belongs in the field.
You can add autofocus to any non-password text field (e.g., regular and custom fields). When a field has the autofocus checkbox checked, the site visitor’s cursor will be inside the text field when the page loads. Typically, autofocus is set on the first text field in a form.
To add autofocus to a field:
If you accidentally add autofocus to 2 or more fields in a form, the autofocus will be set on the first field in the page navigation.
Additionally, it’s best practice to ensure that the autofocus checkbox is unchecked for any hidden form fields, as this may cause issues with form submission. Learn more about autofocus in forms.
You can customize the default and waiting text of any submit button on the user pages. The default text appears when the page loads. The waiting text appears while the form is being submitted and often says something like: “Please wait…”
To edit the default text on a submit button:
To edit the waiting text on a submit button:
You can customize the cancel button’s default text on the User account page. The default text appears when the page loads.
To edit the default text on the cancel button:
You can change link settings and where a link will send users when they click on it. By default, all user pages (except for the Reset password page and Update password page) have links.
To access link settings:
The User account settings tab allows you to see the User data fields available to you in Memberships (Basic info and Custom fields). You can also view a Form preview in User account settings, which displays how users will see form fields when entering their information.
To access User account settings:
There are 2 types of input fields in User pages forms: common fields and custom fields. Common fields are typically included in sign-up forms, such as an email address field, a name field, and a password field. You can create Custom fields to collect additional information that is relevant to your site (e.g., an “Industry” field for a career networking site).
You can add custom fields to the sign up form on the Sign up page, and to the user account form on the User account page. You can add up to 20 custom fields per site, which allow you to collect additional information from users. This data can be accessed by site owners in User accounts and by users from the User account page.
To add a custom field:
Keep in mind that your custom fields must be added to the Sign up page and User account page after adding them in the User account settings. They won’t automatically show up in the default forms.
To update a custom field:
To remove a custom field:
When Memberships User pages are added to your site, each page has a preset slug:
Log in page: /log-in
Sign up page: /sign-up
Reset password page: /reset-password
Update password page: /update-password
Access denied page: /access-denied
User account page: /user-account
These user page slugs can’t be edited. Additionally, if you decide to remove Memberships from your site in the future, you won’t be able to use these reserved slugs for new pages.
You can exclude a User page from site search results to ensure that users won’t be able to find this page when searching your site.
To exclude a page:
Learn more about excluding static pages.
You can disable search engine indexing of your user pages to ensure that search engines won’t index those site pages or list them in search results.
To disable search engine indexing of your user pages, add robots.txt rules to your site. If your user pages have already been indexed by search engines, use the noindex meta code to remove that content from search engine indexes.
