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Welcome!
How can we help you today?

Webflow’s expert customer support team is all around the globe, ready and excited to help.

FAQ

Which plan should I choose?

Webflow offers two types of plans: Account plans and Site plans. Account plans (Individual and Team plans) When you first signup to use Webflow, you’ll be on the Free individual account plan. These give you access to your Webflow account, your dashboard, and the Designer.
Learn more about plans and pricing.

What are the benefits of Webflow Hosting?

All sites hosted on Webflow take advantage of a hosting infrastructure built to handle millions of page views a day, with less than 100ms response time. Sites hosted with Webflow give you a completely managed solution, so you don't have to worry about applying security patches, downtime, or scalability. We handle it all for you!  Learn more about Webflow Hosting.

How do I connect my custom domain to my Webflow project?

With any Webflow Site Plan, you can connect your custom domain and publish with one click.
Learn more about connecting your custom domain.

Can I use Webflow for free?

You can use Webflow for free, forever and only purchase a plan to unlock features, or to host and publish your site. No credit card required. No trial period.

Will all elements function on my site if I host the code elsewhere?

Site search and forms (including file upload and reCAPTCHA) do not work on exported sites. If you intend to export your site, you'll need to either send form data away from Webflow or embed 3rd party widgets. Ecommerce elements won't function either.

What is a project?

A project is a website that you build in Webflow. You can publish projects to a webflow.io staging subdomain for free, export the code on a paid plan, or add a site plan to connect your custom domain and unlock hosting features

We’re here to help

We provide email support Monday through Friday. We do our best to respond to each request with a personalized reply within 24-48 business hours. Learn more about Webflow Customer Support by reading our customer support policy.

Be prepared to verify ownership of your account. We also might need the read-only link to your project and the email associated with your account.

To contact our team, please reach out to us directly at support@webflow.com.

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