Manage Webflow form submissions.
If you've added a site plan to your site or if you're using the staging webflow.io subdomain, you can enable email notifications for form submissions. And, if you fully own a website (that is, it's not a client's site), then you can also access this data under the forms tab in your project settings and in the Editor.
Check out intro to forms to learn how you can create forms in Webflow.
If you're having trouble receiving notifications, check the Troubleshooting section below.
You can set up the form notification settings under project settings → forms tab. Once you've set the form notification settings, make sure to save these settings and publish your site to start receiving form notifications.
Note that if you’re using a role-based email addresses (e.g. admin@ or info@ or support@, etc...) your email may be blocked due to the mail provider bouncing emails, and so you may not receive submissions. This depends on your email provider.
To ensure that your email is receiving the submissions, send some test form submissions and check that they are received at the email or emails you've set up in your Form Notification Settings. You may also test the validity of your email using a trustworthy online email checker.
You can fill these field with form variables which allow you to dynamically customize the text that populates the notification fields. These include:
By default, you can access form submission data in two locations:
Here, you’ll see the submission count and the submitted data for each form in a separate table. Submitted files will be included as clickable URLs.
You can download your form submissions in CSV format by clicking the Download CSV button under your form submissions in project settings → forms → form submission data.
You can also export your form data in the Editor → forms tab.
When you download your form submission data, file uploads are saved as URLs in the CSV.
We recommend that you download and save the files for safekeeping. You can do this automatically by using Zapier to send file submissions to a cloud storage provider. Alternatively, you can download individual files by right-clicking the file URL and choosing save.
You can delete individual form submissions by clicking the trashcan icon . You can also delete the submissions of each form by clicking the delete link located below each form's data in project settings → forms → form submission data.
Deleting form submissions will also delete the file submissions and make the file URLs inaccessible. Before you delete your form submission data, back up any file uploads you want to keep.
If you're working on a project for a client, you should not view the form submissions for that site. You can declare that you're not the "data controller" of this site and hide the form submission data in the project settings. This will remove the form submissions data section under project settings → forms as well as the Editor when you access it through any of the Editor buttons in the Designer, the Dashboard, and the project settings.
To hide the form submissions, go to project settings → forms → form submissions and click hide form submissions.
You or collaborators can also hide form submissions from the Editor → Forms tab.
If you fully own and control the website associated with a project, then you’re likely the "Data Controller" of that site and can access this data. If your site collects personal data from EU residents, know your responsibilities as a "data controller".
If you're the Data Controller, and you've hidden the form submissions by mistake, you can choose to show form submissions again. You can do that under project settings → forms or Editor → forms.
Disclaimer: The content presented here is provided only for informational purposes and is not meant to serve as legal advice. You should work with professional legal counsel to determine how the GDPR may or may not apply to you.
If you host websites that collect personal data from EU residents — e.g., via form submissions or third-party scripts — you have responsibilities as a "data controller." Take the time to understand your responsibilities as a data controller, and take steps to abide by the GDPR. This data protection self-assessment checklist can be helpful.
If you’re creating forms that request personal data in Webflow, make sure to clearly ask for and get consent, unless another lawful basis for processing applies.
If you’re creating websites for clients who collect personal data on their websites, make sure your clients understand their responsibilities as a controller of that personal data.
If you’re using third-party tools (e.g., Zapier) to connect your Webflow forms to external data sources and are sending personal data using those integrations, make sure to review your responsibilities as a data controller.
If you stopped receiving form notifications do the following:
If the issue continues, contact support.
Each site plan has a form submission limit (see chart). Business hosting allows for unlimited form submissions. On hosted sites, exceeding that limit will add $1 per 100 extra submissions to your next invoice. On staged sites, forms will not be submitted after the limit is reached. The count will be reset each month.
Email notifications will be sent from a branded email (email@example.com). To receive email notifications from an unbranded email address (firstname.lastname@example.org), upgrade your Webflow plan to Pro.
You won't be able to access the form data if you've hidden form submissions.
You won't be able to access file uploads if you're not logged into Webflow when login is required under project settings → forms → require login to access files.
The Editor → forms tab is only visible when there are form submissions for that site and when form submissions aren't hidden through the project settings or the Editor.
Exporting form submission data is only available if you haven't hidden form submissions.
Something went wrong while submitting the form. Please contact email@example.com