Learn how to upgrade and downgrade your Site plans.
Note: We're transitioning to Workspaces, and this lesson has been updated to reflect that change. Visit the Workspaces blog post to read more about these updates and changes.
Your Site plan — which is billed separately from your Workspace plan — makes it possible for you to get your site live on the web at its own custom domain.
In this lesson, you’ll learn all about how to manage your Webflow Site plans with the following:
Note: Only site admins can manage the billing settings of a Site plan. Learn more about site level roles and permissions.
Each individual site that you would like to publish to a custom domain needs its own Site plan (sometimes referred to as a hosting plan). The Site plan allows you to point a custom domain to your Webflow site so you can host it with Webflow and have it securely stored on Amazon Web Servers and delivered over the Fastly Network.
Read more about Site plan details and the benefits of hosting with Webflow.
Important: Site plans are billed separately from your Workspace plan. Workspace plans do not provide hosting. To manage your Workspace plan, read Manage your Workspace.
You can manage any site’s Site plan from your Site settings > Plans & Billing tab.
To make sure you are in the correct site’s Plans & Billing tab:
You'll also be able to see your current paid Site plan. If you haven't yet upgraded to a paid Site plan, you’ll be on the free, Starter Site plan.
Important: Site plan fees are charged using the default credit card associated with the Workspace the site is in.
The needs of your site determine the Site plan you choose. The following is a brief overview, but you can read more about each plan and its associated features in the Site plan section of our pricing page. Or you can view a detailed comparison table of the various site plan features in your site’s Plans & Billing tab:
If you do not need to host your site on a custom domain and do not need more pages and features that a paid Site plan offers, you can use the free Starter Site plan to publish your site on the .webflow.io subdomain. The free Starter Site plan allows your site to have up to 1,000 monthly visits, 50 CMS items, and 2 static pages. You’ll also have limited CMS management, form customization functionality, and can test Ecommerce features on this plan. (You will need to add a paid Ecommerce plan to enable your payment gateway and checkout.)
If you would like to host your site on a custom domain and need access to additional pages and features that a paid Site plan offers, the Basic plan is a good starting point. Basic Site plans are specifically for sites that do not use any CMS or Ecommerce features (e.g., your site wouldn’t need a dynamic blog, portfolio, or store). If you want to use CMS or Ecommerce features in the future, you can always upgrade your plan at a later time.
If your site uses CMS features (e.g., your site has a blog or showcases a portfolio of your work, etc.), you will need either a CMS or Business Site plan — the Basic site plan option will be disabled.
If you do not need any CMS functionality in your site, you can remove all CMS content and content editors from your site to re-enable the Basic Site plan option.
If your site uses Webflow’s native Ecommerce features, you will need one of our Ecommerce plans to enable checkout. Click the Ecommerce site tab in the Plans & Billing tab of your site’s settings to select an Ecommerce plan.
If you need to have plans tailored to your brand, you can inquire about a Webflow Enterprise plan.
To upgrade your site’s current Site plan:
Before you confirm the purchase of your Site plan, please make sure:
You can switch the billing frequency of your Site plan without having to downgrade your current plan. The prorated amount you pay for your new billing cycle is visible at checkout.
For example, if you switch from a monthly Site plan to a yearly one, you’ll be credited for any unused time on the monthly plan, which reduces your total yearly plan price.
If you switch from a yearly Site plan to a monthly one, you’ll receive account credit for the unused time on the yearly plan. Your account credit will then be applied to any future plan charges before your credit card is charged.
You can downgrade a paid Site plan to a lower Site plan at any time. Let’s walk through how you can:
Before you downgrade your Site plan, you might need to prepare your site for downgrade first. These are optional steps to follow, depending on your site setup, or whether you currently have an Ecommerce Site plan.
The Basic Site plan isn't available for sites that use CMS features. If you want to purchase a Basic Site plan and your current design has CMS collections or content editors:
After you’ve removed all CMS features, the Basic Site plan will be available to purchase.
If you want to downgrade from an Ecommerce Site plan to a non-Ecommerce Site plan and no longer need a functional Ecommerce store, you’ll need to disable checkout:
After you’ve disabled checkout, non-Ecommerce Site plans will be available to purchase.
To downgrade your Site plan to a lower paid plan:
Downgrading your paid Site plan to a free Starter Site plan will immediately remove your custom domains, and will unpublish your site from both its custom domains and the Webflow staging site.
Important: Downgrading to a free, Starter Site plan is immediate, even if you have unused time in your paid Site plan’s billing cycle. You do not automatically receive credit for unused time on a paid Site plan that has been downgraded to a Starter Site plan. However, we understand mistakes sometimes happen. If you feel you have downgraded to the Starter Site plan in error, contact customer support and they can evaluate whether you are eligible for an account credit, a promo code, or a refund.
To downgrade your Site plan to a lower paid plan:
Important: Downgrading to a free Starter Site plan will immediately remove your custom domains and unpublish your site from its custom domains and the Webflow staging site.
To access invoices for any site that has a paid Site plan added to it:
This section displays all invoices for both Workspace and Site plans.
In the All invoices section, your 10 most recent invoices are visible by default, and you can click “Show more” to see additional, older invoices. The information for each invoice includes:
Currently, it's not possible for you to transfer a Site plan from one site to another using the Dashboard interface, but this is something we plan to support in the future.
In the meantime, if you want to transfer a Site plan from one site in your Workspace to another in the same Workspace, our customer support team can complete the transfer for you.
Read how to transfer hosting between sites to learn which sites are eligible for a Site plan transfer, and how to best communicate your request to our customer support team.
Webflow prorates plan changes (downgrades between paid plans, upgrades, or billing frequency switches) based on your existing balance, credits, and how many days you have remaining in your billing cycle. Your prorated charge and credits are visible at checkout.™
If you want to make any changes to your plan, you can determine an estimate of your prorated charge with the following equation:
The exact charge or credit at the time of your plan change may differ slightly from these calculations.
We generally do not provide refunds (please refer to section 9 of our Terms of Service), and we do not automatically issue credit for unused time on a paid Site plan that has been downgraded to a free Starter Site plan. However, we understand mistakes sometimes happen. If you feel you have downgraded your Site plan to a Starter Site plan in error, contact customer support and they can evaluate whether you are eligible for a credit, a promo code, or a refund.