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Connect your Stripe and PayPal account to accept payments on your online store.
Connect Stripe [↗] or PayPal [↗] as your payment provider to accept payments on your site. You’ll need to create and connect your Stripe or PayPal account to Webflow to collect payments, process refunds, and get paid. You can do this from the Ecommerce payment settings in the Designer or the Editor.
Business owners and clients can create and connect their own Stripe or PayPal account through the Ecommerce settings in the Editor. Enable checkout if you haven’t, yet.
Notes:
Stripe and PayPal may not be available in your country. If you need to set up a store in an unsupported country, Stripe Atlas [↗] allows you to easily incorporate a U.S. company, set up a U.S. bank account, and start accepting payments with Stripe no matter what country you’re based in.
Merchant accounts from the following countries do not support Webflow's PayPal integration [↗]:
Learn more:
Learn more: Enabling Web Payments
Resources:
Stripe and PayPal may charge some fees, like a processing fee and a percentage of the transaction amount each time you accept a credit or debit card payment. This fee varies depending on the country you're in or the card used during checkout. Stripe/PayPal processing fees are collected upon each successful transaction. Fees may include or may exclude taxes. Please, contact Stripe [↗] or PayPal [↗] to learn more.
An additional 2% transaction fee applies for sites on the Standard site plan — that's the smallest Ecommerce site plan. There's no transaction fee on higher plans.
By registering with Stripe or PayPal, you are confirming that you adhere to their policies. Learn more about what you can and cannot sell through Stripe or PayPal in their documentation.
Stripe and PayPal makes deposits (payouts) from your account balance (funds received from payments, refunds, etc.) into your bank account.
PayPal deposits:
Funds received through PayPal checkout will go to your PayPal account and you can transfer the money to your bank account. Payouts are processed according to your account’s payout schedule.
Stripe deposits:
Payouts are processed according to your Stripe account’s payout schedule. You can see a list of all of your payouts and the date that they are expected to be deposited into your bank account in your Stripe Dashboard's payout section.
Resources:
A dispute is a claim made by a payee through their card-issuing bank to report unauthorized transactions and request a chargeback to return the funds to the customer. Unauthorized transactions may be the result of a fraudulent purchase (stolen card or card info) or a disagreement between the customer and the merchant (on price, purchased item, etc.).
Webflow Ecommerce is compliant with the European Strong Customer Authentication (SCA) [↗] requirements which aim at reducing fraud. So, if your online store is in the European Economic Area (EEA) [↗], any customer from EEA countries will be required to provide an additional layer of authentication to confirm payment for the purchase. By verifying their identity through the method adopted by their card-issuing bank, the customer authorizes the purchase and reduces the odds of fraudulent purchases made by unauthorized parties using their card. This two-factor authentication shifts the burden of fraud prevention from the merchant to the payee and reduces disputes and chargebacks.
You can issue refunds right from the Webflow Editor → Orders tab. There are no fees to refund a charge.
Mid-September 2019, New European requirements for authenticating online payments were introduced in Europe as part of the second Payment Services Directive (PSD2) [↗]. The Strong Customer Authentication (SCA) [↗] requirements apply to businesses in the European Economic Area (EEA) [↗] that accept online card payments from cardholders whose banks are also located in the EEA.
Webflow uses Stripe checkout which fully supports SCA 3D Secure authentication during checkout, and only asks customers to provide additional authentication when strictly necessary. Learn more.
If you’re a merchant in the European Economic Area (EEA) [↗], all you need to do to ensure that your Webflow Ecommerce store is PSD2 and SCA compliant for your European customers is to republish your store if it wasn’t published on or after September 11, 2019.
When troubleshooting PayPal issues, please confirm that:
If you continue to have trouble connecting to Stripe/PayPal from the Webflow Ecommerce settings panel, or are unable to refund orders, please contact Webflow support.
For help with any questions about Stripe/PayPal, such as bank transfers, refunds, declined charges, and so on, contact Stripe [↗] or PayPal [↗].
