Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Trusted by teams at
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form
Fix failed credit card payments.
Note: We’re transitioning to Workspaces, and are in the process of updating our content. Visit the Workspaces blog post to read more about these updates and changes, or visit our updated lesson on how to fix failed credit card payments. You can also learn how to check if your account is on Workspaces.
Your payment may be declined for various reasons such as insufficient funds, inaccurate card info, expired or blocked card, or blocked service. You’ll need to identify the reason and fix the issue so a subsequent payment attempt will not fail. In this lesson, we talk about some of the most common reasons and how to fix them.
To troubleshoot your payment, check the following:
Then try to pay again:
Check your card’s expiry date. If it’s past due, request a new card from your bank and/or change the card on file.
If you’ve recently updated your card details in your billing settings, it might be that you’ve mistyped some information. Update your card details again and ensure that all the info you’ve provided is accurate.
Learn more: Updating your card details
If your card has insufficient funds, just top the card, pay your card bill, or add funds to your account so the next payment attempt can go through. No need to make any changes in your Webflow settings.
If your card was stolen or lost and you’ve blocked it, make sure to update your card on file with a new valid and active card.
Learn more: Updating your card details
Even if all of your card information is correct and you've made previous payments to Webflow, a future charge can still be declined by a bank's fraud systems. When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC. If you’ve double checked that all of the entered information is correct and you are still unable to make a payment, reach out to your banking institution and ask if there are any restrictions on your card. If the issue is still not resolved, try another card.
Updating your card prompts an immediate payment attempt. If the card is valid, the payment will go through and you’ll receive an email of your receipt. If not, all past due subscriptions are extended a small grace period before final cancelation. To avoid plan cancelation when subscriptions are due for renewal, please ensure a valid credit card is on file.
Once you’ve sorted out the issue with the failed payment and updated your card on file with a valid card, you can add a new account plan or site plan to any site you want to host.
Resources:
All past due subscriptions are extended a small grace period before final cancelation. To avoid plan cancelation when subscriptions are due for renewal, please ensure a valid credit card is on file.
If you no longer need your Account plan, cancel the plan from your Account billing settings.
If you no longer need your Team plan, you'll need to delete or transfer all projects to another dashboard before you can cancel the Team plan in your Team billing settings.
If you no longer need a Site plan, cancel the plan from your project billing settings. This will immediately unpublish your site and remove the custom domains.
If you no longer need your Account plan, cancel the plan from your Account billing settings. Site plans will not be canceled and your sites won’t be affected. You can keep unlimited hosted projects in your free Account plan.
