Connect to a payment gateway

Learn how to connect your Stripe account to accept payments on your online store.

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This video features an old UI. Updated version coming soon!

Connect Stripe [↗] as your payment provider to accept payments on your site. You’ll need to create and connect your Stripe account to Webflow to collect payments, process refunds, and get paid. You can do this from the Ecommerce payment settings in the Designer or the Editor.

In this lesson
  1. Connect Stripe through the Designer
  2. Connect Stripe through the Editor
  3. ‍Check out frequently asked questions about Stripe

Connect Stripe through the Designer

Connect Stripe as your payment provider to accept credit card payments on your site.
(1) Open the Payment settings in the Ecommerce settings, then (2) connect Stripe as your payment provider to accept credit card payments on your site.

Connect Stripe through the Editor

Business owners and clients can create and connect their own Stripe account through the Ecommerce settings in the Editor.

Connect Stripe through the Editor.
Go to the Settings panel in the Editor, then choose Ecommerce, and open the Payment settings. Next, connect Stripe as your payment provider.

Check out frequently asked questions about Stripe

Is Stripe supported in all countries?

Note that Stripe may not be available in your country. We'll be looking to add support for other payment gateways like PayPal soon. That said, if you need to set up a store in an unsupported country, Stripe Atlas allows you to easily incorporate a U.S. company, set up a U.S. bank account, and start accepting payments with Stripe no matter what country you’re based in.

Learn more

What payment methods are accepted through this Stripe connection?

Although Stripe supports different payment options, currently the Webflow Ecommerce checkout only supports credit/debit card payments and Web Payments. Cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) are a dominant payment method globally. Web Payments (such as Apple Pay and Google Pay) allow a faster checkout for shoppers.

Learn more: Enabling Web Payments

Resources

Are there any credit card processing fees that apply?

Stripe may charge some fees like a processing fee and a percentage of the transaction amount each time you accept a credit or debit card payment. This fee varies depending on the country you're in or the card used during checkout. Stripe processing fees are collected upon each successful transaction. Fees may include or may exclude taxes. Please, contact Stripe [↗] to learn more.

Learn more: About Stripe fees [↗]

Do transaction fees apply?

An additional 2% transaction fee applies for sites on the Standard site plan — that's the smallest Ecommerce site plan. There's no transaction fee on higher plans.

Ecommerce hosting plans. Transaction fees apply on the Standard plan
‍Ecommerce site plans. Transaction fees apply on the Standard plan.

Can I sell anything using this payment gateway?

By registering with Stripe, you are confirming that you will not accept payments via Stripe in connection with any prohibited businesses, business activities, or business practices.

Learn more: What businesses and products are not allowed by Stripe and why [↗]

How to get my payouts?

Stripe makes deposits (payouts) from your Stripe account balance (funds received from payments, refunds, etc.) into your bank account. Payouts are processed according to your Stripe account’s payout schedule. You can see a list of all of your payouts and the date that they are expected to be deposited into your bank account in your Stripe Dashboard's payout section.

Resources

How are disputes and fraud handled?

A dispute or a chargeback occurs when a cardholder questions your payment with their card issuer. The best way to manage disputes is to prevent them from happening at all. To do that, create an effective dispute and fraud prevention strategy.

Need to know 
Disputed payments incur a fee as well. If the customer’s bank resolves the dispute in your favor, this fee is fully refunded.
Resources

Can I issue refunds?

You can issue refunds right from the Webflow Editor → Orders tab. There are no fees to refund a charge.

Refund an order right from the Editor → orders tab
‍‍Refund an order right from the Editor → orders tab

Troubleshooting Stripe issues

If you're having trouble connecting to Stripe from the Webflow Ecommerce settings panel or unable to refund orders, please contact Webflow support.

For help with any questions about Stripe, such as bank transfers, refunds, declined charges, and so on, contact Stripe [↗].



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