Manage your Webflow account

You can manage your Webflow account under your Account settings.

Before you get started

• To manage a Site plan, read Manage site plans

In this lesson:

1. Upgrade your Account plan
2. Downgrade your Account plan
3. Cancel your Account plan
4. Delete your account
5. Proration & refund

Upgrade your account plan

You can upgrade your individual account plan to any premium account plan (Lite or Pro).

Team Plans are different than Individual account plans. They allow you to collaboratively work on sites that are managed and billed under a Team, outside of your individual dashboard. Learn more about Team plans.

To upgrade your plan:

1. Go to  Account settings > Plans
2. Select the billing type: Annual or Monthly
3. Click Upgrade under the plan you want

4. Before you confirm the purchase of the plan, make sure:

• You've selected the right plan
• You've selected the right billing cycle (Annual or Monthly)
• The amount you will be charged is correct
• The card being charged is the right one.

5. Confirm the purchase of your plan

Annual pricing gives you the ability to pay for a plan upfront at a discounted rate. Paying for a plan upfront can save up to 20% compared to paying monthly.

Downgrade your account plan

1. Go to Account settings > Plans
2. Select the billing type: Annual or Monthly
3. Click downgrade under the plan you want

Cancel your account plan

You can cancel your account and return to the free starter plan in one of two ways:

• In Account settings > plans, click Downgrade to Starter under the free Starter plan

• Under Account Settings > billing, click Cancel subscription at the bottom of the page

What happens when you cancel your premium account plan

• We downgrade you to our free Starter plan
• Projects with a site plan remain in your dashboard
• If you have more than 2 projects without active site plans, the actual first two sites created on the account that do not have a site plan will remain in your dashboard. If you wish to choose which projects to keep, you can delete the other projects manually before you cancel your plan.
• All other projects without a site plan will be locked. If a locked project was published prior to account downgrade, it will remain published. You can unlock the projects you want to keep editing by adding a site plan or unlock all projects by upgrading your Webflow account plan. To unpublish a locked project, you will need to unlock the project.
• If you have more than 2 pages on the remaining 2 projects without a site plan, those pages will be locked.
• If you have more than 50 CMS items, they will be locked as well.
• Downgrading from the Pro account plan will also cancel the white label features used on projects.

Delete your account

Note: The steps in this lesson will not apply if your account is on Workspaces. If your account is on Workspaces, please follow the steps in our Manage your account profile lesson to delete your account.

You can delete your Webflow account from your account settings > security page.

All site plans and account plans including team plans must be canceled in order to delete your account. If you're still unable to delete your account after canceling all your plans, contact support and they'll walk you through the account deletion process.

Proration & refund

Webflow prorates plan changes based on your existing balance, credits, and how many days you have left in your billing cycle. 

If you plan to make any changes to your plan, you can find out your prorated charge with this equation: (current monthly price ÷ 30) x (days left in billing period) - (new monthly price ÷ 30) x (days left in billing period) = Total prorated charge or credit

We do not provide refunds,  please refer to section 9 of our Terms of Service. If you have questions about this policy, contact us.