Manage site plans

Learn how to add, upgrade, downgrade, and cancel your site plans.

This video features an old UI. Updated version coming soon!
This video features an old UI. Updated version coming soon!
Transcript
This video features an old UI. Updated version coming soon!

Your site plan — which is billed separately from your account plan — makes it possible for you to get your project live on the web at its own custom domain. 

In this lesson, you’ll learn all about how to manage your Webflow site plans with the following:

  1. Understand a site plan
  2. View the current site plan
  3. Choose a site plan
  4. Add or upgrade a site plan
  5. Set up a site plan with Client billing
  6. Switch a site plan’s billing frequency
  7. Downgrade a site plan
  8. Transfer a site plan to a different project
  9. Cancel a site plan
  10. Understand proration and refunds

Understand a site plan

Each individual project that you would like to publish to a custom domain needs its own site plan (sometimes referred to as a hosting plan). The site plan allows you to point a custom domain to your Webflow site so you can host it with Webflow and have it securely stored on Amazon Web Servers and delivered over the Fastly Network. 

Read more about site plan details and the benefits of hosting with Webflow

Important: Site plans are billed separately from your Webflow account plan. Account plans do not provide hosting. To manage your account plan, read Managing your Webflow Account plan.

View the current site plan

You can manage any project’s site plan from your Project settings > Hosting tab.

To make sure you are in the correct project’s Hosting tab:

  1. Go to your Dashboard
  2. Locate the project whose site plan you want to manage
  3. Click the 3 disclosure dots to open options for that project
  4. Click Settings
  5. Check the name and subdomain of the project in the General tab to make sure you’re in the correct project
  6. Click the Hosting tab to see site plan options available for your project (or your current site plan)
  7. Click the Website tab to see non-Ecommerce options, and click the Ecommerce site tab to see Ecommerce options
Visit your Webflow Dashboard to choose the project whose site plan you want to manage.
Visit your Dashboard to choose the project whose site plan you want to manage. 
Within your Dashboard, select the project whose site plan you want to manage. Click the 3 disclosure dots to access your project’s Settings. 
In your Dashboard, select the project whose site plan you want to manage. Click the 3 disclosure dots to access your project’s Settings. 
In the General tab of your project’s settings, double check that the name and subdomain of your project match with the project whose site plan you want to manage.
In the General tab of your project’s settings, double check that the name and subdomain of your project match the project whose site plan you want to manage.
The hosting tab in a project’s settings is highlighted to show where you can purchase a site plan for your project. 
In a project’s settings, click the project’s Hosting tab to access the various site plan options available for your project. 
In the Hosting tab of a project the option to choose between Website plans and Ecommerce plans is highlighted. Website plans do not include the ability to use Webflow’s native Ecommerce. Ecommerce site plans give you the ability to use Webflow’s native Ecommerce. 
In the Hosting tab of a project you can choose between Website plans (which do not include the ability to use Webflow’s native Ecommerce), or Ecommerce site plans (which give you the ability to use Webflow’s native Ecommerce). Click either tab to switch from one set of plan options to the other. 

You'll also be able to see your current site plan. If you haven't yet added a site plan to your project, no paid site plan will be indicated as your current plan. Instead, your project will either be on a Free staging plan (if you are on the Free account plan) or an Enhanced staging plan (if you are on a paid account plan). 

If you don’t yet have a paid site plan added to your project and are on the Free account plan your project’s Hosting tab will show that you are on a Free staging plan, which is highlighted below the paid site plan options.
If you don’t yet have a paid site plan added to your project and are also on the Free account plan, your project’s Hosting tab will show that you are on a Free staging plan. 
If you don’t yet have a paid site plan added to your project and are also on a paid account plan, your project’s Hosting tab will show that you are on an Enhanced staging plan, which is highlighted below the paid site plan options.
If you don’t yet have a paid site plan added to your project and are also on a paid account plan, your project’s Hosting tab will show that you are on an Enhanced staging plan. 
A project’s Hosting tab in the project settings shows how your current site plan is indicated with a “Current” designation on the plan that has been added to the project. 
In your project’s Hosting tab, you can see your current paid site plan. You can upgrade, downgrade, or cancel it at any time.

Choose a site plan

In your Project settings > Hosting tab, you'll also be able to add a site plan to your project. Or, if the project already has an active site plan, you can upgrade the plan.

If you would prefer to bill your client for their site plan, do not purchase a site plan first. Read more about setting up a site plan using Client billing.

Must know: Site plan fees are charged on the default credit card associated with your account unless you add Client Billing.

Which site plan do I need?

The needs of your project determine the site plan you choose. The following is a brief overview, but you can read more about each plan and its associated features in the site plan section of our pricing page. Or you can view a detailed comparison table of the various site plan features in your project’s Hosting tab: 

  1. Go to your Project settings > Hosting tab
  2. Choose the Website tab (e.g., not the Ecommerce site tab)
  3. Scroll down below the site plan options
  4. Click the View full comparison button to reveal the detailed comparison table
  5. Click the Hide full comparison button to hide the table
In your project’s Hosting tab, you can view a full comparison of Website plan options by clicking the “View full comparison” button beneath the plan options.
In your project’s Hosting tab, you can view a full comparison of Website plan options by clicking the “View full comparison” button beneath the plan options.
In your project’s Hosting tab, after clicking the “View full comparison” button beneath the plan options, you’ll see a table showing a breakdown of site plan options. Click the “Hide full comparison” button to hide the table.
In your project’s Hosting tab, after clicking the “View full comparison” button beneath the plan options, you’ll see a table showing a breakdown of site plan options. Click the “Hide full comparison” button to hide the table. 

Free staging plan 

If you are on a Free account plan, do not need to host your site on a custom domain and do not need more pages and features that a paid site plan offers, you can use the Free staging plan to publish your site on the .webflow.io subdomain. The Free staging plan allows your project to have up to 500 views, 50 CMS items, and 2 static pages. You’ll also have limited CMS management, form customization functionality and can test Ecommerce features on this plan. (You will need to add a paid Ecommerce plan to enable your payment gateway and checkout.) 

Enhanced staging plan

If you are on a paid account plan, do not need to host your site on a custom domain and do not need more pages and features that a paid site plan offers, you can use the Enhanced staging plan to publish your site on the .webflow.io subdomain. The Enhanced staging plan allows your project to have up to 1,000 views, 50 CMS items, and 100 static pages. You’ll also have limited CMS management, form customization functionality and can test Ecommerce features on this plan. (You will need to add a paid Ecommerce plan to enable your payment gateway and checkout.) 

Basic site plan

If you would like to host your site on a custom domain and need access to additional pages and features that a paid site plan offers, the Basic plan is a good starting point. Basic site plans are specifically for sites that do not use any CMS or Ecommerce features (e.g., your site wouldn’t need a dynamic blog, portfolio, or store). If you want to use CMS or Ecommerce features in the future, you can always upgrade your plan at a later time. 

CMS or Business site plan

If your site uses CMS features (e.g., your site has a blog or showcases a portfolio of your work), you will need either a CMS or Business site plan — the Basic site plan option will be disabled. 

If you do not need any CMS functionality in your project, you can remove all CMS content and content collaborators from your project to re-enable the Basic site plan option. 

Ecommerce site plan

If your site uses Webflow’s native Ecommerce features, you will need one of our Ecommerce plans to enable checkout. Click the Ecommerce tab in the Hosting tab of your project’s settings to select an Ecommerce plan. 

Note: If you have created a project or have purchased a template that uses Ecommerce features, you aren’t locked into using an Ecommerce plan. You can always purchase a CMS or Business site plan for your project, but Ecommerce checkout will be disabled. 

Enterprise site plan

If you need to have a site plan tailored to your brand, you can inquire about a Webflow Enterprise plan.

Add or upgrade a site plan

To add a site plan to a project or to upgrade your current site plan:

  1. Make sure you are in the correct project’s Hosting tab
  2. Select annual or monthly billing (with annual pricing you can pay upfront for a full year at a discounted rate, saving up to 20% compared to paying monthly)
  3. Add the site plan you want
  4. OPTIONAL: Add a promo code if you have one
  5. Click Pay now to immediately charge your card on file
A project’s Hosting tab in its project settings highlights the billing cycle and “Add plan” buttons to click when choosing a site plan to purchase. 
You can add or upgrade a site plan by selecting the billing frequency (annual or monthly) and adding the site plan. The same concept applies to Ecommerce plans (select the Ecommerce site tab to see Ecommerce plan options).

Pro tip

Before you confirm the purchase of your site plan, please make sure:

  1. You are adding the correct site plan to the correct project
  2. You have selected the appropriate billing frequency (annual or monthly)
  3. You have entered a promo code if you have one
  4. The correct amount is being charged
  5. The correct credit card is being charged
After adding a site plan to a project within its Hosting tab, a checkout modal appears to confirm details of the purchase. The promo code link, the billing frequency of the plan, the price you will pay at checkout, the edit default credit card link, and the final purchase button are highlighted as things to be aware of and double check at purchase. 
Check the billing frequency, the promo code, the amount charged, and the credit card on file before adding your site plan.

Set up a site plan with Client billing

If you would prefer to bill your client for their site plan, do not purchase a site plan first. Instead you can:

  1. Set up your Client billing account
  2. Set up Client billing for the project, which allows you to set up a site plan that your client pays for

Switch a site plan’s billing frequency

You can switch the billing frequency of your site plan without having to cancel your current plan. The prorated amount you pay for your new billing cycle is visible at checkout. 

For example, if you switch from a monthly site plan to an annual one, you’ll be credited for any unused time on the monthly plan, which reduces your total annual plan price. 

If you switch from a monthly site plan to an annual one, you’ll be credited for any unused time on the monthly plan, which reduces your total annual plan price. In this example, if you wanted to switch from a monthly CMS site plan to an annual CMS site plan, you would be credited $20 for the price you paid for one month of the monthly plan, reducing your annual plan charge from $192 to $172. 
In this example, if you wanted to switch from a monthly CMS site plan to an annual CMS site plan, you would be credited $20 for the price you paid for one month of the monthly plan, reducing your annual plan charge from $192 to $172. 

If you switch from an annual site plan to a monthly one, you’ll receive account credit for the unused time on the annual plan. Your account credit will then be applied to any future plan charges before your credit card is charged.

If you switch from an annual site plan to a monthly one, you’ll receive account credit for the unused time on the annual plan. Your account credit will then be applied to any future plan charges before your credit card is charged. In this example, the customer wanted to immediately switch from an annual CMS site plan ($192) to a monthly CMS site plan ($20). Because they had not used the annual plan, their unused time on the plan was worth $192. $20 was taken from that $192 to apply to their new monthly payment, and the remaining $172 was placed back into their account as account credit (seen here as Accrued credits). 
In this example, the customer wanted to immediately switch from an annual CMS site plan ($192) to a monthly CMS site plan ($20). Because they had not used the annual plan, their unused time on the plan was worth $192. $20 was taken from that $192 to apply to their new monthly payment, and the remaining $172 was placed back into their account as account credit (seen here as Accrued credits). 

Switch from a monthly site plan to an annual site plan

  1. Check that you are in the correct project’s Hosting tab
  2. Select annual 
  3. Click switch from monthly to yearly
A project’s Hosting tab in its project settings highlights the annual billing cycle and “Switch to yearly” buttons to click when choosing to switch from a monthly site plan to an annual site plan.  
When switching from a monthly site plan to an annual site plan, choose the annual billing frequency and press “Switch from monthly to yearly.” 

Switch from an annual site plan to a monthly site plan

  1. Check that you are in the correct project’s Hosting tab
  2. Select monthly 
  3. Click switch to monthly
A project’s Hosting tab in its project settings highlights the monthly billing cycle and “Switch to monthly” buttons to click when choosing to switch from an annual site plan to a monthly site plan.  
When switching from an annual site plan to a monthly site plan, choose the monthly billing frequency and press “Switch to monthly.” 

Downgrade a site plan

If you use CMS in your project, you can downgrade your Business site plan to a CMS site plan. If you don’t use CMS in your project, you can also downgrade from any of the higher plans to the Basic site plan. 

Must know: If you downgrade an Ecommerce Plan to a Site Plan, the Ecommerce checkout in your project will be disabled IMMEDIATELY. You need to have an active Ecommerce plan to enable checkout and have a functional store on your domain.

To downgrade your site plan to a lower paid plan:

  1. Check that you are in the correct project’s Hosting tab
  2. Select annual or monthly billing (with annual pricing you can pay upfront for a full year at a discounted rate, saving up to 20% compared to paying monthly)
  3. Downgrade to the site plan you want
  4. OPTIONAL: Add a promo code if you have one
  5. Click Pay now to immediately charge your card on file and downgrade to the lower plan
Note: When you downgrade your site plan to a lower plan, the checkout modal indicates the prorated account credit you’ll receive for the unused time on the higher plan. 
A project’s Hosting tab in its project settings highlights the “Downgrade” button to click when choosing to downgrade to a lower site plan.  
Press the “Downgrade” button under the lower site plan option to which you want to switch.

Why can't I purchase the Basic site plan?

The Basic site plan isn't available for sites that use CMS features. To enable the Basic site plan for a CMS site, remove all CMS features from your design, including content collaborators under your Project settings > Editor tab. Once the CMS features have been removed, you can add or downgrade to the Basic site plan.

Transfer a site plan to different project

Currently, it's not possible for you to transfer a site plan from one project to another using the Dashboard interface, but this is something we plan to support in the future.

In the meantime, if you want to transfer a site plan from one project in your Dashboard to another in the same Dashboard, our customer support team can complete the transfer for you. 

Read how to transfer hosting between projects to learn which projects are eligible for a site plan transfer, and how to best communicate your request to our customer support team.

Cancel a site plan

Canceling your paid site plan will downgrade your project to either the Free staging plan or Enhanced staging plan (depending on the Account plan you’re on), will immediately remove your custom domains, and will unpublish your site from both its custom domains and the Webflow staging site. 

Must know: Site plan cancelation is immediate, even if you have unused time in your site plan’s billing cycle. You do not automatically receive account credit for unused time on a canceled site plan. However, we understand mistakes sometimes happen. If you feel you have canceled your site plan in error, contact customer support and they can evaluate whether you are eligible for an account credit, a promo code, or a refund.

To cancel your site plan: 

  1. Open your project’s Settings 
  2. Click the Billing tab and check the Billing information to make sure you're canceling the site plan for the correct project
  3. Click Cancel site plan
  4. Choose the reason you’re canceling and type in CANCEL to confirm (CANCEL must be typed in all caps)
  5. Click Cancel site plan to make your website unpublish immediately
A project’s Billing tab in its project settings highlights the “Cancel site plan” button to click when choosing to fully cancel a site plan.   
In your project settings, open your project’s Billing tab and press the “Cancel site plan” button to fully cancel your site plan and take it offline. 
After visiting a project’s Billing tab in its project settings and choosing to cancel the site plan, a modal will appear that prompts you to choose your reason for canceling, type in the word “CANCEL” and press the “Cancel site plan” button to fully cancel your site plan.  
After choosing to cancel your site plan you will need to select the reason you’re canceling and type the word “CANCEL” in all caps before pressing the “Cancel site plan” button. Once this button is pressed, your site plan is fully canceled. 
Important: Canceling a site plan will immediately remove your custom domains and unpublish your site from its custom domains and the Webflow staging site.

Understand proration and refunds

Webflow prorates plan changes (downgrades, upgrades, or billing frequency switches) based on your existing balance, credits, and how many days you have remaining in your billing cycle. Your prorated charge and credits are visible at checkout.

If you have downgraded, upgraded or switched your billing frequency, Webflow prorates your plan changes and displays the prorated charge and credits in the checkout modal.
If you have downgraded, upgraded or switched your billing frequency, Webflow prorates your plan changes and displays the prorated charge and credits in the checkout modal.

If you want to make any changes to your plan, you can determine your prorated charge with the following equation: 

  • (current monthly price ÷ 30) x (days left in billing period) - (new monthly price ÷ 30) x (days left in billing period) = Total prorated charge or credit
We generally do not provide refunds (please refer to section 9 of our Terms of Service), and we do not automatically issue account credit for unused time on a canceled site plan. However, we understand mistakes sometimes happen. If you feel you have canceled your site plan in error, contact customer support and they can evaluate whether you are eligible for an account credit, a promo code, or a refund.
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This video features an old UI. Updated version coming soon!