Learn how to add, upgrade, downgrade, and cancel your site plans.
Note: We’re transitioning to Workspaces, and are in the process of updating our content. Visit the Workspaces blog post to read more about these updates and changes, or visit our updated lesson on how to manage site plans. You can also learn how to check if your account is on Workspaces.
Your site plan — which is billed separately from your account plan — makes it possible for you to get your project live on the web at its own custom domain.
In this lesson, you’ll learn all about how to manage your Webflow site plans with the following:
Each individual project that you would like to publish to a custom domain needs its own site plan (sometimes referred to as a hosting plan). The site plan allows you to point a custom domain to your Webflow site so you can host it with Webflow and have it securely stored on Amazon Web Servers and delivered over the Fastly Network.
Read more about site plan details and the benefits of hosting with Webflow.
Important: Site plans are billed separately from your Webflow account plan. Account plans do not provide hosting. To manage your account plan, read Managing your Webflow Account plan.
You can manage any project’s site plan from your Project settings > Hosting tab.
To make sure you are in the correct project’s Hosting tab:
You'll also be able to see your current site plan. If you haven't yet added a site plan to your project, no paid site plan will be indicated as your current plan. Instead, your project will either be on a Free staging plan (if you are on the Free account plan) or an Enhanced staging plan (if you are on a paid account plan).
In your Project settings > Hosting tab, you'll also be able to add a site plan to your project. Or, if the project already has an active site plan, you can upgrade the plan.
Must know: Site plan fees are charged on the default credit card associated with your account.
The needs of your project determine the site plan you choose. The following is a brief overview, but you can read more about each plan and its associated features in the site plan section of our pricing page. Or you can view a detailed comparison table of the various site plan features in your project’s Hosting tab:
If you are on a Free account plan, do not need to host your site on a custom domain and do not need more pages and features that a paid site plan offers, you can use the Free staging plan to publish your site on the .webflow.io subdomain. The Free staging plan allows your project to have up to 500 views, 50 CMS items, and 2 static pages. You’ll also have limited CMS management, form customization functionality and can test Ecommerce features on this plan. (You will need to add a paid Ecommerce plan to enable your payment gateway and checkout.)
If you are on a paid account plan, do not need to host your site on a custom domain and do not need more pages and features that a paid site plan offers, you can use the Enhanced staging plan to publish your site on the .webflow.io subdomain. The Enhanced staging plan allows your project to have up to 1,000 views, 50 CMS items, and 100 static pages. You’ll also have limited CMS management, form customization functionality and can test Ecommerce features on this plan. (You will need to add a paid Ecommerce plan to enable your payment gateway and checkout.)
If you would like to host your site on a custom domain and need access to additional pages and features that a paid site plan offers, the Basic plan is a good starting point. Basic site plans are specifically for sites that do not use any CMS or Ecommerce features (e.g., your site wouldn’t need a dynamic blog, portfolio, or store). If you want to use CMS or Ecommerce features in the future, you can always upgrade your plan at a later time.
If your site uses CMS features (e.g., your site has a blog or showcases a portfolio of your work), you will need either a CMS or Business site plan — the Basic site plan option will be disabled.
If you do not need any CMS functionality in your project, you can remove all CMS content and content collaborators from your project to re-enable the Basic site plan option.
If your site uses Webflow’s native Ecommerce features, you will need one of our Ecommerce plans to enable checkout. Click the Ecommerce tab in the Hosting tab of your project’s settings to select an Ecommerce plan.
Note: If you have created a project or have purchased a template that uses Ecommerce features, you aren’t locked into using an Ecommerce plan. You can always purchase a CMS or Business site plan for your project, but Ecommerce checkout will be disabled.
If you need to have a site plan tailored to your brand, you can inquire about a Webflow Enterprise plan.
To add a site plan to a project or to upgrade your current site plan:
Before you confirm the purchase of your site plan, please make sure:
You can switch the billing frequency of your site plan without having to cancel your current plan. The prorated amount you pay for your new billing cycle is visible at checkout.
For example, if you switch from a monthly site plan to an annual one, you’ll be credited for any unused time on the monthly plan, which reduces your total annual plan price.
If you switch from an annual site plan to a monthly one, you’ll receive account credit for the unused time on the annual plan. Your account credit will then be applied to any future plan charges before your credit card is charged.
If you use CMS in your project, you can downgrade your Business site plan to a CMS site plan. If you don’t use CMS in your project, you can also downgrade from any of the higher plans to the Basic site plan.
Must know: You need to have an active Ecommerce plan to enable checkout and have a functional store on your domain. To downgrade from an Ecommerce plan to a Site plan, first disable checkout in your Ecommerce settings.
To downgrade your site plan to a lower paid plan:
Note: When you downgrade your site plan to a lower plan, the checkout modal indicates the prorated account credit you’ll receive for the unused time on the higher plan.
The Basic site plan isn't available for sites that use CMS features. To enable the Basic site plan for a CMS site, remove all CMS features from your design, including content collaborators under your Project settings > Editor tab. Once the CMS features have been removed, you can add or downgrade to the Basic site plan.
To access invoices for any project that has a site plan added to it:
In the Past invoices section you’ll see the date, item(s), and the total paid for each invoice. You can download any invoice by clicking Download as PDF.
To access the invoices for a different project with a different site plan, repeat the above steps for the different project(s).
Currently, it's not possible for you to transfer a site plan from one project to another using the Dashboard interface, but this is something we plan to support in the future.
In the meantime, if you want to transfer a site plan from one project in your Dashboard to another in the same Dashboard, our customer support team can complete the transfer for you.
Read how to transfer hosting between projects to learn which projects are eligible for a site plan transfer, and how to best communicate your request to our customer support team.
Canceling your paid site plan will downgrade your project to either the Free staging plan or Enhanced staging plan (depending on the Account plan you’re on), will immediately remove your custom domains, and will unpublish your site from both its custom domains and the Webflow staging site.
Must know: Site plan cancelation is immediate, even if you have unused time in your site plan’s billing cycle. You do not automatically receive account credit for unused time on a canceled site plan. However, we understand mistakes sometimes happen. If you feel you have canceled your site plan in error, contact customer support and they can evaluate whether you are eligible for an account credit, a promo code, or a refund.
To cancel your site plan:
Important: Canceling a site plan will immediately remove your custom domains and unpublish your site from its custom domains and the Webflow staging site.
Webflow prorates plan changes (downgrades, upgrades, or billing frequency switches) based on your existing balance, credits, and how many days you have remaining in your billing cycle. Your prorated charge and credits are visible at checkout.
If you want to make any changes to your plan, you can determine your prorated charge with the following equation:
We generally do not provide refunds (please refer to section 9 of our Terms of Service), and we do not automatically issue account credit for unused time on a canceled site plan. However, we understand mistakes sometimes happen. If you feel you have canceled your site plan in error, contact customer support and they can evaluate whether you are eligible for an account credit, a promo code, or a refund.
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