Troubleshooting your network connection

Sometimes your website will load slowly because your network connection is slow or intermittent. Here are some ways to test your network connection.

If you confirm that you are experiencing a network issue, you may have to test your local network/router, contact your internet service provider, or wait until the network connection is resolved.

Step 1. Test via a proxy server

Proxy servers load your site from a third-party location and usually bypass local network problems. Try loading your site using a proxy server of VPN. If your site loads normally through a proxy server but slow for you, then you’ve identified a network problem.

Step 2. Have someone in the U.S. or Canada test it

If you're located outside the Americas, ask someone ins the United States or Canada to test the website's performance. If it loads fast for them but slow for you, then you’ve identified a network problem.

Step 3. Contact us

Let us know which site is giving you trouble and we can test it on our end. If the site loads fast for us but slow for you, you’ve most likely got a network problem.