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Feedback & review best practices
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Feedback & review best practices

Learn how to establish best practices for feedback and review workflows.

Feedback & review best practices

Learn how to establish best practices for feedback and review workflows.

Not every change needs the same level of review

A typo fix is different from a homepage redesign. A new blog post is different from a structural change to a shared component. The goal isn't to add review steps to everything — it's to apply the right level of oversight to the right kind of change.

Teams that get this right move quickly on low-risk work and slow down deliberately on high-risk work. Here's how to think about it.

When governance matters most

For most day-to-day changes, comments are enough. But some changes warrant a more formal review process. Consider adding enforced review steps when:

  • Changes affect shared classes or components. A styling change to a shared class cascades across every element using that class. That's worth a second set of eyes before it merges.
  • High-traffic pages are involved. Changes to a homepage, pricing page, or key landing page have more visibility and more consequences if something goes wrong.
  • Compliance or legal review is required. Some content changes need sign-off from legal, HR, or another team before they go live. Approvals create a clear record that review happened.
  • New or junior team members are making changes. Custom roles with approval requirements give newer teammates room to learn and contribute without the risk of unsupervised changes going live.
Enterprise feature: Design approvals are available on Enterprise plans. See our pricing page to learn more.

Required vs. optional reviewers

When setting up review workflows, be deliberate about who is required and who is optional — because the difference has real consequences for how fast your team can move.

Required reviewers block progress. Nothing moves forward until they've responded. That's appropriate when their sign-off is genuinely necessary — but too many required reviewers creates bottlenecks. If someone is frequently unavailable or their feedback is rarely acted on, they probably shouldn't be required.

Optional reviewers can participate without holding things up. They're useful for keeping stakeholders informed and giving them a channel for input — without giving them the ability to block a launch.

A practical rule: Keep required reviewers to the minimum necessary. Add optional reviewers generously.

Connecting feedback to external tools

For teams managing work across multiple tools, Webflow comments can connect to the systems your team already uses. Using the Webflow API or automation tools like Zapier and Make, you can:

  • Send a Slack message when a new comment is left on a site
  • Create an Asana task for unresolved feedback
  • Sync notes to a Notion doc or Jira board

The comment stays in context on the canvas, and the notification or task shows up where your team is already working.

Habits that make it stick

The right tools and permissions only go so far. Review workflows succeed or fail based on team habits. A few that make a consistent difference:

  • Resolve comments when they're addressed: Unresolved comments accumulate quickly and make it hard to track what still needs attention.
  • Be specific when leaving feedback: "Fix this" is harder to act on than "increase the contrast ratio here to meet accessibility standards".
  • Set expectations about response time: Async feedback only works if people know when to expect a response.
  • Keep feedback in one place: If feedback lives in Slack, email, and Webflow simultaneously, things will fall through the cracks.

Feeling good?

Next, we'll move into staging and publishing and look at how to coordinate who publishes what, and when.

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1

Getting started

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1

Background & preview
2:00
Background & preview
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2

Setting up your team

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2

Seats, roles, & permissions
2:00
Seats, roles, & permissions
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2

Workspace seats & roles
6:50
Workspace seats & roles
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2

Site roles in Webflow
3:14
Site roles in Webflow
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2

Enterprise custom roles
5:05
Enterprise custom roles
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2

Best practices for setting up your team
2:00
Best practices for setting up your team
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3

Design workflows

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3

Designer workflows
2:00
Designer workflows
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3

Enterprise page branching & approvals
6:52
Enterprise page branching & approvals
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4

Page building & content editing workflows

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4

Marketer & Content editor roles
2:00
Marketer & Content editor roles
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4

Page building for Marketers
8:30
Page building for Marketers
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4

Setting Marketers up for success
2:00
Setting Marketers up for success
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4

Edit content in Webflow
6:18
Edit content in Webflow
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4

Setting content editors up for success
2:00
Setting content editors up for success
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5

Feedback & review workflows

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Commenting & approval workflows
2:00
Commenting & approval workflows
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Commenting
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Commenting
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Feedback & review best practices
2:00
Feedback & review best practices
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Staging & publishing workflows

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Publishing permissions & workflows
2:00
Publishing permissions & workflows
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Publishing to staging & production
4:07
Publishing to staging & production
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Enterprise publishing workflow
3:39
Enterprise publishing workflow
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Site Activity log
2:42
Site Activity log
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Staging & publishing best practices
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Staging & publishing best practices
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Wrap up

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Collaboration best practices
2:00
Collaboration best practices
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Additional resources
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Additional resources
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Publishing permissions & workflows

Learn how to distribute publishing responsibility across your team before anything goes live.
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