Statement of Support

Information about what we can and can't help with

We’re dedicated to helping all the amazing designers in our community in any way we can. However, there are a few things we're not able to help with. 

That said, we love to hear from our community — and we’ll always do our best to point you in the right direction. So don’t hesitate to reach out!

Webflow support is available Monday through Friday from 6:00am to 6:00pm PT.

What we can help you with

We’re happy to help with any and all of Webflow’s core features, including:

Webflow Designer, CMS, and its tools and features

We ensure that the Webflow Designer and CMS Panel remains a secure, stable environment and that all its features work. Security and feature updates happen automatically. Think you found a bug? Let us know and we’ll jump on it!

Webflow Dashboard features and accessibility

We ensure that your site’s backups, fonts, forms, and other Webflow Dashboard features are all functioning and accessible. If you are experiencing strange behavior, please let us know

Webflow Hosting performance and uptime 

Webflow-hosted sites offer the power and reliability of Amazon Web Services servers and lightning-fast delivery through the Fastly network. If your site isn’t working as expected, let us know.

What we can't help you with

Any script, application, or content you or your clients add

We will not troubleshoot or provide support for any malfunctioning scripts, embedded applications, or content that you add to your site. 

Custom code, SEO, or 3rd-party integrations

You’re responsible for the implementation and maintenance of any custom code, SEO strategies, and 3rd-party integrations including Google Analytics, Adobe Typekit, DNS setup, and other features that rely on external settings.

Visual/UX/UI design questions or preventable issues 

As much as we’d love to help with every design question we get, we just can’t at this time. 

Changes made by malware or installed extensions

We can't provide support for changes made to Webflow sites, intentionally or unintentionally, by malware or installed extensions.

Integration of code exported from Webflow in other platforms

After the code is successfully exported from Webflow, you’re responsible for the integration and maintenance of that code in any other system.

We strictly adhere to these policies.

That said, we try to make time when we can. If you have an issue that we do not support, let us know on our Need Help page, where the entire Webflow community (staff included) can help!